New Team Formation

The Challenge

New Teams don’t fail because of talent. They fail because of a lack of trust, friction, false narratives, and misinterpretations. Every re-org, leadership shift, and peer-to-boss move creates noise that stalls performance.

We cut through the noise and collapse the Forming → Storming curve, so new teams operate like they’ve been together for months.

Cross‑functional work slows down because of friction, noise, and mismanaged expectations. Sales and Ops get out of sync.

Leaders step in as referees. Customers feel the drag.

HOW WE DO IT

STEP 1
Team Diagnostic

Proprietary trait-level insights reveal strengths, communication tendencies, and friction points.

Deliverable: Immediate clarity on how the team works individually and collectively.

STEP 2
Platinum Rule Playbook

A simple guide for how each person wants to be led, communicated with, and held accountable.

Deliverable: People work together effectively from day one.

STEP 3
Team Alignment Session

Facilitated session to:

  • Establish expectations
  • Clarify communication and visibility norms
  • Define accountability and support behaviors
  • Set a predictable operating rhythm


Deliverable:
A team with shared language and aligned behavior.

STEP 4
60-Day Support

Follow-ups, friction check-ins, and onboarding support for new additions.

Deliverable: Sustained alignment and performance.

This program has given us a new framework through which to talk about collaborative patient care.
Erin Flanigan VP/CHRO
Wentworth -Douglass Health System

Client Partners

The Results

Less confusion

Less drag

Less politics

More trust

More clarity

More execution

Book Your Friction Audit

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